Customer Portal

Technician Portal

Administrator Portal

Remote Support

Who Needs Help?	Technician Providing Assistance

06-Nov-23 : 08:01 AM  - Version: 2023.11 (6.1)
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-Re-worked POS checkout page to make PSA info collection easier and more prominent

31-Oct-23 : 12:46 PM  - Version: 2023.10 Build 31.1
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***Changed Build Numbering Convention***

-Adjusted layout and fixed bugs on admin and service reporting pages
-Modified all charts and graphs on portal to be JS based instead of cfchart based
-Added new sales report for technicians
-Fixed bug with PSA admin portal
-Fixed bug when creating new BOT account
-Continuing work on ticket for consolidation - not yet published to PROD
-Update communication page to add emailing and fix SMS bug
-Follow-up task bugfix
-Updated payment receipt for POS checkout
-Update Square callback due to API change
-Updating activity report
-Add new feature: Quick call functionality
-Fix timestamp issue when collecting signature
-Soft error bug fixing
-Payment calculation on ticket and CC processing bugfixes
-Inventory admin improvementss
-Updated logic for ticket creation to CFC
-Statement bugfixes
-Added discount field to BOT tickets
-Closed ticker report updates
-BOT account admin screen bugfixes
-Check-in process bugfixes
-Update payment receipt
-POS Checkout updates

25-Apr-23 : 01:35 PM  - Version: 04252023
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-Added tech option to POS check-in process
-Added ability to take a payment before any work is done when checking in a customer in POS section
-You can now check in or check out any type of customer
-When checking in a customer, a default first line of service is added
-Added discount field to all ticket forms, reports and activity statements

28-Mar-23 : 11:43 AM
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-Added start and end time as form fields on tickets - Start time is mandatory
-Added secondar resource to each service item on tickets
-Secured Lucee install
-Secured login form
-Implemented GitHub repository
-Fixed multiple layout issues with ticket screen
-Added service line visual improvements
-Fixed multiple bugs

29-Dec-22 : 11:42 AM
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-Fixed bug when submitting a follow-up request without a due date, was formally throwing an error
-Added a link to change customer type to billable or residential in the BOT account screen.

03-Dec-22 : 01:20 PM
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-Fixed email ticket form to display proper payment and service costs
-Added on screen verification in customer detail pages for portal username and email address to make sure they are unique
-Added fees line items to cost section of ticket on all ticket screens and ticket printing forms
-Made service amount required on ticket forms
-Changed materials qty, cost and shipping fields to number fields instead of text

01-Nov-22 : 12:16 PM
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-Converted billable ticket service charge field to a editable select list
-Added tooltip to communication tab's to phone number field in ticket screens to indicate that cellphone is automatically entered.
-Updated the logic and functionality for deleting customer accounts (Billable, Residential and BOT).
-Added tax rate and tax exempt field to billable and residential customers record form
-Added ability to exclude a material from tax calculation on ticket form (materials section)
-Revamped ticket follow up part of tickets to include option for just a service follow up. Added separate section in dashboard for follow-ups with due date badge reporting

14-Oct-22 : 09:00 AM
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-Many bugfixes and modifications related to texting
-Added communications page in admin portal
-Added tabs in communications page that show all the different customers and tickets with texting features
-Fix bug with customer default discount not applying to tickets automatically
-Add share link to ticket page (admin and tech portal) to create sharable link for customers to view tickets (open or closed) without having to login.
-Updated admin navigation menu

13-Sep-22 : 07:35 AM
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-Added ability to text to cell phone number collected in ticket, right from ticket.
-Added cell phone and email address fields to all tickets
-Added cell phone field to POS check-in
-Added cell phone field to customers tab with allow to text checkbox

27-Jul-22 : 07:57 AM
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-Fixed bug where deleting ticket with materials would throw off inventory levels
-Added ability to add exiting devices to tickets for cutomers with existing devices
-Fixed inventory audit trail date sorting (Service Portal)
-Fixed bug in pre-defined service description dropdown (Service portal ticket screen) where adding a description would erase any existing text in the description box.
-Added the ability to collect customer cell phone numbers during check-in
-Added check box to set customer communication permissions for contacting via cell phone. This function will enable or disable twilio texting feature.
-Fixed bug in BOT dashboard that was showing color codes incorrectly.

18-May-22 : 12:49 PM
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-Fixed wording and typos in statement emails
-Added row coloring to materials section in tickets to differentiate between inventory and non-inventory items
-Fixed bug where service discount was not being added to PSA customers during POS checking
-Adjusted description verbiage when adding different kinds of equipment maintenance tickets
-Add ability to search end_user field in ticket keyword search
-Added new inventory reports
-Added texting feature to tickets screen in admin portal
-Fixed bug with time stamp output where user time zone was not being recognized

29-Mar-22 : 01:59 PM
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-Added follow-up request leaderboard to tech dashboard
-multiple bugfixes
-Added follow-up tally count for previous month on admin reporting portal
-Multiple bug fixes to the inventory module
-Refined inventory audit report
-Added more robust auditing to inventory changes
-Added fixed header to datatables
-Fixed sorting issue in inventory item list

02-Feb-22 : 03:46 PM
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-Added ability to add maintenance event for a device to the unassigned ticket queue
-Fixed bug where POS check-in screen would show  error if session timed out
-Added new backup/restore tab in equipment maintenance page 
-Adjusted styles for statement emails with PDF attachments
-Fixed performance issues for BOT page when loading (Admin console)
-Multiple bugfixes

05-Jan-22 : 03:00 PM
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-Added device tracking in system
-Multiple bug fixes

04-Nov-21 : 11:25 AM  - Version:
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-Added new reporting page and reports to admin and tech side
-Updated layout and formatting of inventory items popup modAL
-Added usage report to individual inventory items
-Added session timeout setting under user account settings
-Moved all system reports to reports folder under root of web
-Added ability to manually specify reorder quantity in inventory item
-Adjusted PSA badge on tickets and customer details page to properly show if they have an inactive PSA agreement
-Fixed bug where tickets would not show correctly from after hours report
-Fixed bug where BOT account that do not have a sales rep assigned because they were converted from a residential or commercial customer are unable to be edited

21-Oct-21 : 07:57 AM  - Version: 18.9.102102021
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-Fixes bug with collecting customer signature via admin ticket screen. (Residential ticket)
-Updated label for push notification button

09-Jul-21 : 07:44 AM  - Version:
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-Added ability to add a percentage fee to all payments received by credit card. Percentage is a global subscriber value.
-Add payment details to ticket screen payment field if a ticket has payments applied
-Improved upon the ticket followup process. Added new ticket followup section to ticket management page in admin
-Multiple bug fixes
-Fixed bug with residential customer portal dashboard error
-Added visibility to an existing customer's PSA status from the POS checkin screen

22-Jun-21 : 09:58 AM  - Version:
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-Fixed bugs with copy ticket logic
-Formatted copy ticket page to include more information for end user
-Provided on-screen instruction on the Approve App User pop-up
-Multiple misc bug fixes

10-Mar-21 : 11:32 AM  - Version: 18.3. (Build 03102021)
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-Fixed bug with Customer alert DIV  not showing on new ticket screen
-Cleaned up formatting of transfer ticket and email ticket pop-ups on tech dashboard page
-Cleanup up layout of tech --> My Account page
-Adjusted unassigned tickets table column header names. Added Admin notes instead of tech notes to the tooltip.
-Fixed bug where cc numbers collected in ticket payment modal were not displaying correctly after saving
-Fixed customer alert bug where the alerts would not show correctly in some browsers
-Fixed bug where CC information collected in service ticket screen would say in the database, but not output correctly in the ticket screen
-Fixed bug in BOT tickets screen where payment screen was not populating the amount of money due for materials added to the ticket
-Added functionality for for billable and residential customers to log into the customer portal and view ticket history
-Added customer summary export link on bot, commercial and residential pages
-Fixed bug with re-opening closed tickets
-Added feature to make unread ticket bold in the ticket queue
-Added the ability to assign an unassigned ticket to a tech with notes as well for the tech

15-Feb-21 : 07:43 AM  - Version: 18.2 (Build 021521)
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-Completed reorganized code base
-Consolidated code
-Updated to latest version of JQuery
-Fixed bug where re-open closed ticket and then re-closing would result in duplicate tickets
-Fixed bug where printing closed service tickets would results in wrong ticket type form to be displayed and would throw code errors
-Fixed bug where adding ticket to ticket queue from admin service tickets screen doesn't add the tax rate to materials section on the ticket
-Updated layout of main portal access page
-Updated session timeout logic and layout look and feel
-Updated system management page layout look and feel
-Updated subscriber section layout and functionality

03-Feb-21 : 03:20 PM  - Version: 18.2.03
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-Add new feature to copy open or closed ticket to a new ticket on admin and tech sides
-Fixed bug with downloading attached files on open and closed ticket (tech and admin side). Created new logic that uses download page instead of link to actual file.

23-Dec-20 : 08:36 AM  - Version: 18.1.20
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-Restyled all the buttons on all the ticket forms
-Added links to ticket numbers in all the inventory audit trail sections
-Restyled navigation links on all pages
-Restyled head navigation on all pages
-Moved logo to navigation block on all pages and fixed styling on navigation section
-Fixed bug with adding tickets on admin side and then trying to print them right away
-Multiple minor bug fixes and improvements

31-Aug-20 : 03:46 PM  - Version:17.9.1
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-Changed the way customers are recorded in the system for commercial and residential billable customers
-Added ability for technicians to add customers to the system
-Added end user field in all ticket screens as a required field
-Added validation to inventory system to fix issue with on-hand values going into the negative
-Added billable and residential customers dashboard in admin console
-Added payment and customer notes to billable and residential customer dashboards
-Created an email report button to date range usage reports
-Fixed formatting bug with customer alerts div
-Added script to copy customer name to first and last name fields when adding a customer via the POS portal
-Added onfocus events to POS company name field
-Added automatic ticket minimum amounts in service field when onsite or remote service is chosen
-Moved Open Service Tickets navigation section to top of navigation
-Created inventory audit reports for service techs
-fixed task scheduler issue for service ticket and KB article cleanup tasks
-Added Order number field to tickets materials section
-Added icon for materials on tickets in Admin dashboard view
-Tickets auto-populate minimum service hours for onsite and remote service
-Updated layout of ticket ticket maintenance screens. Added tabs and jquery tables elements
-Fixed statement report bug where ticket cost was showing incorrectly and total cost for that report period was shoing incorrectly.
-Fixed bug where adding new BOT customer would throw an error if there was a billable or residential customer with the same email address
-Fixed bug where PSA info was not being recorded when a ticket was added to an existing PSA agreement after first being created without being added to a PSA agreement.
-Changed materials section on service ticket to include two new buttons, one for adding inventory items and one for adding non-inventory items
-Added logic to the materials section of service tickets to not allow items with a zero quantity amount for inventory items only
-Added a button to add a new residential, commercial or BOT ticket to the admin/service tickets screen
-Fixed bug where certain residential addresses were not populating in the ticket screen
-Added the ability to add multiple email addresses to the customer details screens in the admin console
-Added confirmation page for sending email statements to billable and residential customers
-Fixed bug where marking a PSA account active or inactive would throw an error

15-Mar-20 : 07:42 PM  - Version: 16.3.15
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-Added ticket escalation feature
-Added ticket follow-up feature
-Fixed timestamp feature in ticket screens (tech portal). Made time stamp more accurate without need to refresh the page.

17-Feb-20 : 07:44 AM  - Version: 16.02.17
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-Added device name for equipment maintenance service calls on usage reports
-Added totals section to service tickets screen
-Fixed multiple bugs with the inventory module
-Added loading indicator to all requires pages

06-Sep-19 : 11:48 AM  - Version: 15.9.06
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-Fix bug viewing attachments in closed ticket screens (admin and tech)
-Added mime type for downloading .exp file extensions
-Added inventory module to ticketing system
-Added Service Manager permission to user properties
-Added Flagged Tickets view to service managers in tech dashboard
-Adjusted customer statement/reports to show ticket data based on closed date
-Adjusted wording throughout statement/reports so that it reads better
-Updated daashboard in admin console to use jquery datatables for the output
-Fixed bug with inventory reorder report where Qty to Re Order figured was not calculating correctly.
-Added 'internal use' as an option for inventory item usage
-Added seconds in the time format for inventory audit trail output
-Added PSA functionality to BOT tickets
-Turned off form history for Date fields on service ticket search page
-Removed ability of non-admin to delete equipment from equipment maintenance pages
-Adjsuted search results to open tickets in new page
-Added technician name as search results output in admin ticket search
-Fixed bug on open service tickets page in admin console where the transfer a ticket modla was not showing the lsit of technicans in the dropdown list
-Added ability for admin to delete individual audit trail entry in inventory management for an item
-Added ability for admin to adjust checked-out qty in inventory management for an item
-Added equipment ID on closed tickets in customer portal for tickets that are maintenance tickets
-Fixed issue with collecting CC information on PSA management page in admin portal
-Turned off autofill of customer address, phone and email on new billable service tickets only. Still enabled for residential tickets.

08-Apr-19 : 07:24 AM  - Version: 15.5.09
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-Added report to show open and closed after hours tickets
-Added ability to approve/disapprove after hours tickets
-Fixed bug where ticket screen formatting would be off if tech notes had info in the data field
-Fixed dates header on usage reports in admin column
-Fixed bug where PSA counter was always showing 1 device due for service even when there were no devices due for service.
-Added a red box around the after-hours checkbox if the box is checked in all ticket screens - Admin and tech.
-Created email realy test form in system management page
-Fixed multiple bugs when emailing tickets from dashboard or ticket screen. Admin & tech portal
-Fixed bug in ticket reviews output list in ticket management screen
-Turned off history in date fields in ticket management screen
-Fixed incorrect date for "Date of Last Purchase" on BOT activity statement - Admin and customer portal
-Fixed incorrect date for "Total previous balance" on BOT activity statement - Admin and customer portal
-Added icon for after-hours ticket status in 'open service tickets' screen in admin portal
-Added icon for after-hours ticket status in 'dashbaord' screen in tech portal
-Added email tracking from within open and closed tickets - Admin and tech portal
-Added JQuery DataTables to account edit page for Usage and Purchase data (Admin Portal)
-Moved manual edit/adding of purchase and usage data to modal format in account edit page (Admin Portal)
-Cleaned up layout on tech dashboard page
-Cleaned up layout on add new users's page
-Cleaned up layout on user management page
-Added schedule task to cleanup service ticket temp numbers
-Added schedule task to cleanup KB article temp numbers
-Added notes field to inventory adjustment form

17-Feb-19 : 02:59 PM  - Version: 15.2.17 ***Major Update***
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-Converted dashboard tables to jquery datatables, admin and tech side
-Converted equipment mantenance page tables to jquery datatables
-Added ability to for users to set their timeout period
-Changed material section of ticket screen to be able to dynamically add as many rows of material as users needs
-Fixed bug in PSA Management icon that shows how many items are due for service
-Add jquery datatables to search results page - Admin and tech side
-Added functionality of linking service tickets together. All ticket screens, admin and tech side
-Converted psa mantenance page tables to jquery datatables - admin and tech side
-Added DataTables plugin to KB page
-Added DataTables plugin to PSA management page in admin portal
-Added new service status column in PSA management page on admin portal to show service status of current agreement
-Added new service status column in PSA management page on tech portal to show service status of current agreement. Removed legend from page.
-Changed ticket screen so that now allows for multiple lines of service instead of just a static 4 lines.
-Each individual service line item has a service type associated to it. No longer do you have to classify the entire ticket as a particular service type
-There is an after hours check box on each service line item. No longer do you have to classify the entire ticket as after hours
-Adjusted layout of account pages in admin portal. 
-Added JQuery data tables to usage, purchases and statements table in account page.
-Bug fixes in showing and hiding of section in account page

21-Jan-19 : 02:35 PM  - Version: 15.1.21
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-Added CC field to email ticket modal
-Added informational tooltip for admin and tech notes
-Added ticket number to page title in edit ticket screens
-Added list display plugin to dashboard on tech portal to more easily sort and search tickets
-Added list display plugin to open tickets page on admin portal to more easily sort and search tickets
-Fixed bug in search results on tech portal where page two of search results was not showing all the technicians tickets whent hat option was selected.

10-Oct-18 : 01:20 PM  - Version: 15.1.02
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-Fixed sorting issue in equipment maintenance page
-Fixed wrong header name on subscriber management page
-Adjusted dashboard display of unassigned tickets in tech portal
-Adjusted unassigned ticket queue in tech portal to show admin notes in preview bubble if tech notes is empty
-Fixed bug that prevented tickets from printing after checking out a customer in the POS portal.
-Updated tab style for equipment maintenance page
-Added user data to the CF Error email template
-Fixed calculation error on the add payments form
-Added Discover card as a payment mothod

01-Oct-18 : 03:02 PM  - Version: 14.10.01
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**Major Update**
-Converted system to application.cfc from application.cfm
-Revamped equipment maintenance page to be more efficient
-Revamped PSA maintenance page to be more efficient

27-Aug-18 : 03:31 PM  - Version: 14.9.26
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-Added two factor authentication for all users across all portals
-Fixed bug where opening closed ticket wouldn't carry over the return travel charge
-Fixed bug where inactive technicians were showing up in list of technician to assign a ticket to

15-Jun-18 : 12:56 PM  - Version: 14.6.15
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-Fixed bug in admin console/open tickets page where a sorting error was being thrown if the default sorting type wasn't set for a particular user yet. Added code to default to 'Technician' for the sort type if not chosen yet.
-Fixed calculation issue with sales tax in material section of tickets
-Fixed sorting issues with paginated results on ticket management page in admin portal

03-Apr-18 : 01:41 PM  - Version: 14.4.03
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-Added 2 more tabs to the equipment maintenance page: PBX Devices and DVR Devices
-Fixed badge counter calculation algorithm for equipment maintenance equipment tabs and for the navigation pane
-Made vehicle name clickable instead of mileage column for service vehicles page in admin portal
-Added a report for residential service summary in reports section of admin portal
-Fixed bug where PSA customer email address and name edits were not saving
-Added return travel field to all tickets screens, email templates and print templates.
-Fixed bug where commercial PSA tickets were not applying to the PSA agreement
-Added a link to manually add a closed ticket to PSA agreement service history

12-Jan-18 : 03:48 PM  - Version: 14.01.12
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-Fixed bug where PSA's list were not loading in the new ticket screen
-Added PSA payment and signature capture to the POS checkout screen
-Allowed for automatically printing PSA agreement upon checkout if the PSA agreement option is checked during checkout
-Allowed for editing of PSA agreements in tech console
-Added e-check option for payments on PSA agreements
-Added a page loading progress bar for equipment maintenance page
-Fixed bug in PSA details modal where user was not able to change customer details and save (Tech side)
-Fixed PSA row color issue when hovering over the row in PSa management screen (Tech side)
-Fixed bug where Attachments tab label was not turning to red when an attachment was added to that ticket

29-Nov-17 : 08:03 AM  - Version: 13.11.29
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-Multiple bug fixes with ticket totals calculation
-Made improvements to ticket printout template
-Multiple bug fixes with invoice totaling on print ticket and email ticket screen.
-Added Unifi and Firewall device tabs to the equipment maintenance page.
-Added Square payment processing on POS and technician tickets
-Fixed bug with equipment maintenance tab badge calculation 
-Added TicketID to transaction notes for Square payments
-Added Point of Sale link to main portal page
-Updated CreditCard logo to include Square Payments for POS main portal page.
-Updated Square logo on CC callback page

11-Oct-17 : 04:04 PM  - Version: 13.10.27
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-Added a percent discount field to all service tickets
-Added an alternate phone number field to all tickets screens
-Fixed bug in residential and commercial ticket screens where tax rate wouldn't save if it was changed from the system default.
-Fixed bug on tech after receiving a payment and saving, the redirect page was error out because the read_only variable was not set
-Fixed PSA management page on tech side to show past service tickets for PSA agreement
-Added ability to for users to be able to view other user's in progress PSA tickets in read only mode. If it is your ticket, it oipens in non-read only mode.
-Fixed layout issue on modal for editing PSA agreements in admin side
-Added service disclaimer on printable residential service tickets
-Fixed but in EZPay purchase statement (Since Last BOT Purchase) where is would error out if no previous purchase existed.
-Fixed bug in residential POS checkout process where system didn't populate correct grand total value whenb multiple tickets for same customer were in the system.
-Added fields to customer_table: onsite_minimum, remote_minimum, travel_minimum. 
-Added section to tech ticket screens that show ticket minimum charges as per customer settings or ticket type.
-Fixed typo on Remote Support page
-Fixed bug with discount calculation on tech and admin billable and residential ticket screens.
-Added customer information modal popout on new BOT ticket. 
-Added EZPay level and response time description on customer information popout modal
-Fixed bug where orphaned ticket and KB number cleanup popout was showing
-Added anvigation button on maintenance tickets back to equipment maintenance page for tech ticket screen.

18-Aug-17 : 01:03 PM  - Version: 13.8.18
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-Added active and inactive filters for the PSA page in tech portal.
-Fixed bug with PSA list where PSA's that were due for service did not highlight red
-Updated CSS and JS for signature capture and freshened up the layout
-Added CSS styles to some of the form buttons that are consistent across the platform
-Added maintenance due date field when adding new equipment to the maintenance list so that you can manually specify the next maintenance due date.
-Fixed formatting of table row background colors to be consistent with whether or not service is due on that particular PSA
-Fixed inaccuracy of PSA ICON count for number of PSA's with service due
-Added link to create ticket for associated PSA when viewing a PSA agreement
-Added link to close DIV and refresh system management page when clearing out unused KB and Service Ticket numbers
-Fixed bug after hotting closeout ticket button in admin console where clicking the cancel button still closed out the ticket
-Fixed link on PSA Management page (tech console) for creating tickets. Wasn't pre-populating the PSA number
-Changed user edit page in admin console so that display name was editable
-Updated Remote Support page on tech console. Added email session link. Added support for TeamViewer and N-Central remote support. Updated instructions.
-Added stylized buttons on the PSA agreement page in admin console.
-Added stylized button for the ticket transfer button on the tech dashboard
-Added a new tab to the tech dashboard that shows all the other technician's tickets in read only mode.
-Updated equipment maintenace page so that you can view in progress and completed maintenance tickets for users other than yourself.
-Added the ability to search all user's tickets in tech search page
-Adjusted checkin email to include the trouble reported, as recorded in the POS checkin page, in the top of the email.
-Adjusted dropoff receipt to show the trouble reported, as recorded in the POS checkin page
-Adjusted dashboard unassigned ticket queue to show the trouble reported, as recorded in the POS checkin page

25-Apr-17 : 03:49 PM  - Version: 13.06.16
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-Added ability to re-open a closed ticket
-Added link to navigaton menu to allow direct access to the POS portal
-Removed POS portal link form admin/systems management page.
-Added link to EZTrax portal from POS portal page
-Fixed formatting of equipment details section under equipment management page
-Added ability to sort equipment maintenance page by due date or by customer name
-Added PSA authorization capture via signature during POS checkout process
-Fixed tax field on new account screen so that it allows decimal numbers
-Added 'defer maintenance option' to equipment details in equipment maintenance section
-Added a field under subscriber for sales tax that only applies to non-BOT tickets
-Fixed PSA agreement list layout in admin and tech portal
-Fixed PSA payment capture bug in admin portal
-Fixed checking process on POS side where two signature images were being recorded when checking in a customer from a windows PC

11-Mar-17 : 05:14 PM  - Version: 13.4.24
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-Added google review URL field in subscriber details
-Added Google review button to residential tickets on they are marked complete
-Added tracking to the google review requests
-Depreciated Thumbs-up and Thumbs-down button on customer copies of closed tickets
-Replaced with Google Review button on billable and residential tickets only on ADMIN side only
-Added ticket type as search option in ticket search for tech and admin
-Cleaned up admin search page layout
-Changed menu item name to 'Open Service Tickets' on admin side
-Created google review system for BOT account.
-Added email and subject editing of google review email through the subscriber management page
-Added Customer Review section in BOT account page that shows details of the customer review requests
-Replaced the ticket feedback request links and stats on admin dashboard with customer request request link and stats
-Fixed bug with searching for closed tickets after certain date on admin side
-Cleaned up layout for add new PSA agreement div on tech and admin side
-Added help tooltips in add new PSA agreement DIVs on tech and admin side
-Changed wording of PSA Managmenet page error message fro when ticket type in PSA agreement is not set
-Fixed bug with showing customer reviews for commercial/billable tickets on ticket managment page
-Fixed bug where customer click status on customer reviews was not reporting correctly if the value was NULL
-Turned off customer contact form fields population script on edit ticket screen - Tech side
-Made email address field a required field
-Disabled save/save and close/and closeout ticket buttons once ticket forms are submitted so that user can't click the buttons more than once

11-Jan-17 : 07:53 AM  - Version: 13.2.28
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-Cleaned up user management screen on admin console
-Added expired_warranty_report under equipment maintenance on tech console
-Added ability for psa agreements to be added in the tech console psa_managment page
-Adjusted highlighting of row for PSA Agreements in tech side so that bronze packages do not show red for service needed.
-Adjusted formatting of PSA package description on tech side
-Under PSA agreements in tech side, added visibility into in-progress service ticket open on a PSA agreement
-Added details column to equipment maintenance that shows machine type and warranty status
-Added machine type section to equipment details under equipment maintenance
-Fixed bug with adding new users to the system
-Fixed bug with displaying maintenance history on equipment maintenance page. Only the last completed maintenance was showing.
-Fixed bug with equipment on tickets (admin and tech side). If a ticket was created with equipment on it, users were unable to add it after originally creating the ticket.
-Fixed bug in tech console with emailing dashboard links.
-Added a "Device Alert" message for a device in the equipment maintenance page. Can be turned on and off. Same alert shows up on ticket screen also.
-Added equipment field on closed tickets, printed tickets and emailed tickets for ticket that are maintenance tickets.
-Added 'Active' field under equipment in equipment maintenance page.
-Added sorting for inactive and active equipment
-Added icon for equipment alert on the equipment maintenance dashboard.

08-Dec-16 : 11:04 AM  - Version: 12.12.08
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-Added Equipment Maintenance module to the system - Technician side only.
-Added error checking for manually adding tickets to a device's maintenance history.
-Added equipment name to tech dashboard
-Added technician name to equipment maintenance history section in tech side
-Made equipment details form on equipment maintenance page load and update it's data using AJAX.
-Added animated gif for progress when processing the loading and updating of the equipment details form under the equipment maintenance page
-Under equipment maintenance history, ticket numbers are now clickable to view the ticket if you are the owner of the ticket.
-Added 'status' as a sort view under service tickets section of admin portal

28-Nov-16 : 03:12 PM  - Version: 12.11.28
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-Added ability for technicians to capture payment and signature in PSA module
-Updated JQueryModal JS to version 8.0
-Added QTY field to customer PSA agreements.
-Changed disclaimer on PSA Agreement printout editable through the subscriber management section

18-Nov-16 : 02:09 PM  - Version: 12.11.18
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-Added PSA module to the system
-Fixed bug where emailing billable ticket from within the billable ticket on tech console would result in a blank email.
-Changed sorting for Tech dashboard to be done through links on column headers.

18-Oct-16 : 08:12 AM  - Version: 12.10.18
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-Added auto-complete for past customers in the POS check-in section
-Updated layout of POS main page
-Fixed issue when trying to edit a BOT purchase, the page would not load correctly. Wrong URL variables referenced. 
-Cleaned up edit purchase page
-Fixes customer page in admin console so that the usage table only allows non electronic closed tickets to be edited and electronic closed tickets to be just viewed or deleted.
-Cleaned up edit usage page
-Cleaned up delete customer page and made verification form field required.
-Changed delete customer link to red.
-Updated remote support page to be non-product specific.
-Added customer facing support URL as database field in subscriber table
-Fixed bug where successful payment notification was not being shown
-Added the ability for payment amounts to be edited in the ticket screen in the admin console.
-Added styling to the mileage button text in tech and admin portals so that it is red if there is mileage recorded.
-Changed text in admin NAV menu for Customers label to BOT Customers

12-Sep-16 : 02:01 PM  - Version: 12.9.12
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-Added ability to request feedback, from dashboard and from customer details screen, for individual BOT customers and see the response logged in their customer section in admin portal
-Added the ability to request feedback for residential and commercial tickets. Feedback is recorded in the closed ticket screen.
-All feedback is now listed under the admin >> reports
-Added autocomplete function to search ticket page when searching by customer name.
-Add the ability to create a ticket for unassigned queue from the service tickets screen in the admin portal. This process uses the POS interface.
-Added ability for tech to update tech notes in closed tickets and for admins to update admin notes in closed tickets
-Fixed sales tax reporting bug in admin portal for BOT tickets
-Fixed bug in service vehicles page in admin protal whereas all links to service tickets were not pulling up the correct ticket
-Fixed pop-up of vehicle trip description in admin --> service vehicles when viewing details of a trip that is not associated with a ticket.
-Fixed statement calculations to show usage from the date of the ticket closed rather than when the ticket was started.
-Fixed bug with link in tech portal for taking ownership of a ticket. Link was pulling up a modal with the dashboard in it.
-Fixed bug with link in success message when taking ownership of a ticket.
-Fixed bug with checking out user via POS. Code for checking for blank email addresses was incorrect.
-Updated KB naming in header.

29-Aug-16 : 12:23 PM  - Version: 12.8.29
===========================================
-Fixed bug on new residential tickets screens (tech portal) that was preventing start and stop times from being added
-Fixed bug when that caused an error when adding check payment into tickets on tech portal
-Changed KIOSK checkout process. if a customer is checked out using the kiosk and no payment is received, just a signature is captured, billing admin will receive an email stating such and the previous payment information will be preserved.

10-Aug-16 : 04:36 PM  - Version: 12.08.10
===========================================
-Added billing admin field to subscriber account details.
-Added automated payment notification emails to subscriber billing admin when a payment is recorded in a ticket.
-Updated jquery.modal to version 0.7.0
-Added the ability for administrators to delete payment history from a ticket.
-Fixed bug with calculating amount due for materials on BOT tickets in payment capture window.

11-Jul-16 : 04:07 PM  - Version: 12.7.26
===========================================
-Fixed bug with voting system for service tickets. Adjusting formatting and layout of voting pages.
-Added the ability to accept a partial payment. Added an audit trail of the partial payments in the payment modal
-Adjusted ticket printing templates so section with no data do not print.
-Fixed bug in POS portal when checking in a customer whereas equipment quantities are not added into ticket properly.
-Fixed bug when trying to email billable tickets from tech dashboard they fail

26-May-16 : 05:46 PM  - Version: 12.6.22
===========================================
-Fixed error with creating a new BOT account with no ezpay hours being purchased
-Added service totals, materials totals and terms and conditions link to customer signature screen for mobile devices.
-Added styles to the payment button if payment information is added so that it is Red and Bold.
-Added weekly summary of usage reports to view and email in the admin console when viewing a specific BOT customer.
-Fixed broken link in KB articles for attachments.
-Made signature canvas field required in order to submit the signature capture form
-Added lgic to properly detect android mobile devices for PayPal payment capture
-Fixed script that run the service ticket and KB ticket number cleanups.
-Fixed issue with equipment not being added to the database correctly. Especially after a ticket has already been created and saved.
-Fixed issue with assigning an unassigned ticket to a technician in the admin console
-Fixed technician dropdown list in unassigned ticket alert window in admin console

19-Apr-16 : 01:43 PM  - Version: 12.4.19
===========================================
-Converted ColdFusion from Adove MX9 to Lucee 4.5.6
-Removed all CFTEXAREA and CFSELECT code reference
-Converted all CFSELECT list to JQuery populated lists
-Converted all CFTEXTAREA fields to HTML TEXTAREAD fields
-Added tech specific service description
-Converted all CFBinds to JQuery powered CFC's
-Added PayPal HERE integration to mobile devices for recieving CC payments
-Fixed from address in KB article mailing
-Fixed dashboard transfer ticket modal - SelectList conversion to JQuery
-Fixed error with form valiadation scripts for techs and admin ticket screens
-Fixed material sum script errors on tech and admin ticket screens
-Added ability to save attachments to ticket in admin ticket screen
-Fixed bug in tickets screen for payment modeal so that Macintosh computers would see the corect payment options
-Fixed bug in adding new BOT account where the status of the account is not properly set
-Fixed bug for displaying BOT account in admin portal when no services have been made on the account yet
-Fixed layout issues in customer portal
-Fixed error when emailing ticket. All tickets were being emailed over as a residential ticket.
-Fixed error where customer address was not showing up in ticket form for closed tickets under the admin portal
-Tons of minor bug fixes

24-Mar-16 : 03:41 PM  - Version: 12.3.24
===========================================
-Added CC verification logic to the POS checkout process to trap issues where credit card information is not correctly entered into the DB
-Fixed calendar popup issue in search tickets field - tech portal.
-Fixed modal sizing issue for large content.

07-Mar-16 : 11:17 AM  - Version: 12.3.21
===========================================
-Added a POS portal to the system with check-in and check-out pages for residential cusotmers
-Added the ability for the system to accept automated ticket creation without assigning a technician to the ticket right away. Added logic that will ask user to assign the ticket to a tech before opening it.
-Added a section to the tech dashboard for unassigned service tickets
-Updated tool-tips layout.
-Fixed bug in admin dashboard ticket email
-Added ability to clooect signatures using the desktop signature pad in the residential check-in process
-Implemented form validation rules in the POS check-in process
-Fixed tech dashboard layout for unassigned ticket queue area when no unassigned tickets exist in the system,
-Fixed typo in sql statement for adding KB articles to the DB

22-Feb-16 : 05:39 PM  - Version: 12.2.22
===========================================
-Updated mobile signature capture module with one from https://github.com/szimek/signature_pad that has full Android and iOS support.
-Added form validation to tech search tickets page, KB article page.
-Removed comments and links from KB articles.

20-Jan-16 : 08:57 AM  - Version: 12.1.20
===========================================
-Removed redundant graph code from technician dashboard
-Cleaned up visual formatting
-Added an administrative notes section to all service tickets
-Moved all ticket notes to its own respective tab
-Reduced size of service ticket print form text to condense it on less pages
-Fixed timeout issue when last page viewed was search results. It was throwing an error because URL and Environmental variables were not available. Redirect to dashboard if that was the referrer source.
-Refined layout of service vehicle page in admin portal.
-Updated browser detect script for login page. Disables the login form if browser is out of date.

17-Dec-15 : 03:25 PM  - Version: 11.12.17
===========================================
-Added an all tech ticket trend graph to tech dashboard
-Re labeled personal ticket trend graph so the description was more clear
-Adjusted formatting on tech dashboard page

28-Oct-15 : 08:44 AM  - Version: 11.10.28
===========================================
-Added an Ad-HOC remote support section to the technician portal.

18-Sep-15 : 03:49 PM  - Version: 11.9.28
===========================================
-Cleaned up graphs in admin reports section and on tech dashboard
-Fixed signature layout bug on mobile signature capture screens after iOS9 update.
-Added browser detect output in tech account page.
-Revamped all of the printed ticket outputs for admin admin tech. Aligned it with the email ticket template.
-Added an actual technician signature capabilities. Added signature capture to technician account edit page. Updated all email and print templates to include new technician signature image.
-Updated the payment entry modal layout and functionality on all ticket screens.
-Updated customer portal ticket screens and email/print templates
-Combined all ticket and print templates into one single template across all portals.
-Revamped layout of signature capture display on ticket, emails and printouts.
-Combined droppoff receipt pages into single template file for all portals. Converted droppoff receipt to PDF format.
-Fiexed bug with Payment modal on Tech Ticket screen.
-Fixed bug when trying to edit customer info by using EDIT link inside the customer's edit account portal on admin side.

31-Aug-15 : 03:25 PM  - Version: 11.8.31
===========================================
-Added shipping field to all service tickets, forms, printouts and email forms
-Add search by technician field in admin ticket management
-Changed layout of Account screen in admin portal. Made some of the sections toggle between show/hide.
-Fixed calendar pop-up on add usage form in admin console.
-Fixed layout of closed/service date fields in closed service ticket forms.
-Fixed bug with ticket search in tech portal where users were seeing other tech's ticket when doing a keyword ticket search.
-Added "discount" field to billable and residential service tickets and email/print forms.
-Fixed bug with odometer reading for closed ticket in admin portal. Wasn't showing tabs or content correctly.
-Added the customer copy section back into closed ticket forms for the admin side. But it is just showing history of the customer copies and not allowing new emails to be sent using that section.
-Fixed bug with searching closed tickets by date range in admin console.

07-Aug-15 : 12:58 PM  - Version: 11.8.27
===========================================
-Added customer password and how did you find us fields on residential tickets.
-Added a section in ticket management to add additional how did you find us fields or edit/delete existing ones.
-Converted all pop-windows on ticket management screen to MODALS
-Fixed bug with manually adding BOT ticket to an account. Added closed service date field to the form so that reports on the account would run correctly.
-Added error checking logic in signature capture. If signature capture failed you are prompted to retry.
-Added ability to select a default view in the service tickets view for the admin portal.
-Polished layout of KB article forms. 
-Added 'Save' and 'Save and Close' button to the KB edit page.
-Added edit link to KB search results page.

05-Jun-15 : 08:36 AM  - Version: 11.7.22
===========================================
-Converted signature capture code from NAPI to JavaScript when using the Topaz signature pad.
-Integrated CKEditor
-Created landing portal at webroot to access all three elements of system, tech, customer and admin portal.
-Added ability to delete signatures from the service ticket screen - Admin and Tech
-Adjusted formatting on BOT customer alerts on technician service tickets.
-Added a summary of billable hours sorted by active technician to the tech dasjboard and the admin reports page

03-Apr-15 : 05:56 PM  - Version: 11.4.03
===========================================
-Added ability to permanently hide system admin messages until a new message is posted by the admin on the Tech dashboard.  
-Revamped all reports in the admin reports section to pull month and years programatically. Reduced and optimized code.
-Streamlined signature capture process. Added for validation and confirmation messages.
-Fixed bug when adding notes to closed tickets in admin console
-Fixed bug in search results of tickets where tickets screen wouldn't render due to errors in equipment receipt logic
-Fixed formatting issue in payment and email modals in ticket screens
-Made date in triplog modal automatically pre-fill with the current day's date.

05-Mar-15 : 10:53 AM  - Version:11.3.05
===========================================
-Fixed reporting error for usage and purchase reports. Not calculating by closed ticket date.
-Move database maintenance operations for removing orphaned service ticket and KB article number to modal based.

09-Feb-15 : 06:42 PM  - Version: 11.0.2.09
===========================================
-Complexly revamped the singature capture process. 
-Combined the equipment pickup and delivery receipts into a new section on the ticket form.
-Changed signature capture so that the user is asked what type of signature they are capturing (work, payment, equipment)
-Updated all the email and statement and ticket forms for the new sections
-Allowed more than one signature to be captured on the ticket.
-Removed equipment delivery, pickup delivery and payment signatures and combined them into one signature
-Added ticket type collumn to search results screen in tech console
-Added a special equipment dropoff receipt for ticket signatures that are only for equipment dropoff. This is only visible on the admin side.

30-Dec-14 : 08:52 AM  - Version: 10.8.12.30
===========================================
-Added feature to transfer a residential ticket to a billable ticket
-Added link to tech dashboard giving the tech the ability to transfer an open ticket, even when the tech has no open ticket in the system.
-Fixed bug when using the email button on residential and commercial tickets (Admin & Tech). Materials and labor text not showing on the email.
-Fixed bug with dates when running reports on service vehicles.
-Fixed bug with emailing closed billable and residential ticket.

04-Nov-14 : 12:26 PM  - Version: 10.8.11.04
===========================================
-Changed backend code for autofill of customer name, email, address & phone from HTML DataList coupled with CFBind to a pure Jquery event.
-Fixed form validation in commercial and residential tickets
-Condensed search fields on KB page into one search field.
-Added pagination to main KB page.
-Completely revamped the file attachment process on tech ticket screens to be AJAX based. Removed ability to attach files to tickets once they are closed or from the ADMIN screens.
-Added Email button on closed and open ticket screens in tech portal
-Removed 'Customer Copy' tab and all code logic from technician ticket screens.
-Fixed closed ticket page titles in tech and admin portals
-Added email button to admin open and closed ticket screens
-Changed notes section in open and closed ticket screens for admin and tech to be AJAX based. Removed update action pages on closed tickets.
-Fixed signature capute bug for Windows computers with signature pad. Signature image not being generated.
-Added the ability to edit dashboard links on tech dashboard
-Fixed issue with search results on admin search page.

07-Oct-14 : 12:05 PM  - Version: 10.8.10.07
===========================================
-Added signature capture for customer payment tab on tech ticket screen.
-Updated admin & tech closed ticket screen and ticket email template with customer payment signature information
-Disabled payment buttons in closed ticket forms
-Fixed sizing of signature image that is created when capturing a signature on a mobile device
-Fixed popup size of deliver and pickup receipt popups
-Added price list as a configurable DB collum for subscribers. Updated residential tickets to pull URL of price list form the DB.
-Updated AJAX scripts for 'adding a note' and 'emailing a copy of ticket' to have a progress icon and properly clearing fields after form submital.
-Added code so that dashboard link table is loaded via a javascript call and when a new link is added, the dashboard link DIV is automatically refreshed.
-Added code that all tickets are unlocked when a session is timed out.

17-Sep-14 : 08:38 AM  - Version: 10.8.9.17
===========================================
-Revapmed the mileage capture feature. Changed all CF Bind elements to JQUERY based
-Added date_closed column to the ezpay_usage table and changed closed ticket logic to record that date.
-Modified Admin activity report to calculate report based on closed date and not opened date for tickets.
-Revamped signature capture for mobile devices. Added responsive design for HTML5 canvas element.
-Removed signature capture from closed ticket screens.
-Removed new equipment receipt links from all closed ticket screens.
-Fixed date issue on admin reporting page that was throwing an error.
-Added 2014 to canned reports.
-Added customer phone number to copy of ticket email templates. Adjusted formatting of customer details block.

02-Sep-14 : 12:38 PM  - Version: 10.8.9.02
===========================================
-Added the ability for the techs to add a custom service description from the ticket screen.
-Added a transfer a ticket link to the ticket line item in admin and tech ticket dashboard.
-Removed transfer ticket form from tech dashboard and converted to a modal style accessible through a button the tech dashboard.

19-Aug-14 : 08:24 AM  - Version: 10.8.8.19
===========================================
-Revamped technician links notes feature to be jquery modal based
-Revamped all mileage screens to be jquery modal based
-Added a button on all ticket screens for mileage input instead of the cfwindow tag directly on the ticket screen
-Fixed bug in delete trip ajax post. Made it a CFM ajax call instead of a CFC ajax call.
-Revamped version pop-up to be jquery modal based
-Revamped sessiontimeout to be fully javascript and jquery based
-Fixed bug with closeout ticket email logic. Not showing the voting buttons.
-Fixed bug with version update logic in admin >>> system management
-Removed link management from account page in tech portal. Moved all of those functions to dashboard page.

31-Jul-14 : 08:24 AM  - Version: 10.8.7.31
===========================================
-Fixed issues with updating closed BOT tickets
-Fixed issues with printing closed BOT tickets

24-Jun-14 : 09:58 AM  - Version: 10.8.6.24
===========================================
-Moved to new server and migrated DB to MYSQL
-Adjusted layout of tables on almost all screens for all portals. Added CSS formatting instead
-Added payment option in tech BOT ticket
-Fixed bug in admin payment section for BOT tickets where CC info was not saving
-Fixed layout issues with Trip tabs.
-Fixed date error in trip addition to DB
-Fixed broken links in customer portal
-Fixed date issue in customer statements that resulted in reporting incorrect data
-Fixed tons of formatting issues is all ticket screens

04-Jun-14 : 01:11 PM  - Version:10.8.6.4
===========================================
-Added password reset functionality for user accounts
-Added notes field for technician dashboard links
-Fixed bug where transfer ticket form was showing inactive technicians on tech and admin dashboard
-Added customer specific alerts that show up on BOT ticket screens

12-May-14 : 11:29 AM  - Version:10.8.5.12
===========================================
-Changed button text in new ticket form from "Save" to "Save This Ticket" to resolve button functionality issue.
-Fixed bug with pickup receipt creating and viewing.
-Added title tag to locked icon indicator on admin and tech dashboard screens.
-Minor bug fixes.

05-May-14 : 11:42 AM  - Version:10.8.5.05
===========================================
-Fixed typos on ticket screens.
-Improved formatting and flow of signature capture screens.
-Indicated required fields on ticket screens.
-Added phone number field to residential and commercial service tickets (Required field)
-Fixed issue with trips not being able to be added to closed tickets in admin console
-Removed Title tag from application.cfm file in service section and modified individual page title tags.
-Added quick links to service portal and admin portal in the header template.

23-Apr-14 : 09:44 AM  - Version:10.8.4.23
===========================================
-Added email field to commercial and residential tickets
-Added export feature to admin console to export names and email addresses of BOT and Billable customers
-Fixed bug with inserting start and stop times in tech service ticket screens
-Added message divs to closed ticket screens in admin console.
-Revamped emailing of tickets in admin console
-Fixed bug with inserting follow-up notes into closed tickets
-Upgraded session timeout script in tech and admin consoles
-Changed tooltip to JQuery based. Modified tooltip on service ticket form screens
-Upgraded session management scripts in customer portal
-Upgraded calendar scripts in customer portal
-Fixed misc bugs in customer portal

22-Apr-14 : 02:04 PM  - Version:10.8.4.22
===========================================
-Added image buttons on all admin service ticket screens and adjusted button layout.
-Added tab layouts to all admin ticket screens.
-Added pickup receipt in addition to delivery receipt on all ticket and report screens.

18-Apr-14 : 09:19 AM  - Version:10.8.4.18
===========================================
-Added image buttons on all technician service ticket screens and adjusted button layout
-Removed duplicate buttons on technician service ticket screens
-Fixed bug where "on-Hold" not available in residential tickets.

15-Apr-14 : 12:08 PM  - Version:10.8.4.15
===========================================
-Added tab element to all ticket screens
-Fixed issue with customer_window popup not working in tech and admin ticket screens.

09-Apr-14 : 12:29 PM  - Version:10.8.4.09
===========================================
-Changed Trip Log Tab code to be all jquery based.
-Changed calendar pop-outs to be jquery based on the service ticket forms and mileage log tabs.

13-Mar-14 : 11:15 AM  - Version:10.8.3.13
===========================================
-Bulleted credit card numbers on all printable forms.

12-Mar-14 : 11:37 AM  - Version:10.8.3.12
===========================================
-Integrated Topaz Signature Pad into the signature capture section of the all ticket screens.

07-Mar-14 : 05:56 PM  - Version:10.8.3.07
===========================================
-Fix bug with totaling of billable tickets.
-Added DB field for billable tickets called Grand_Total
-Adjusted from calculation in javascript to calculate materials+service into a new Grand_Total text box and add to DB when saving or updating.
-Fixed printed ticket form to reflect grand_total additions in ticket form & DB

05-Mar-14 : 03:35 PM  - Version:10.8.3.05
===========================================
-Added equipment delivery receipt module to all ticket screens. 
-Added custom statement to admin portal. Now you can run a statement as of a certain date.
-Fixed delivery receipt so that the receiver is the person logged in and actually receiving the equipment and not the ticket owner.

03-Mar-14 : 08:42 AM  - Version:10.8.3.03
===========================================
-Revamped customer signature logic for tickets.
-Added customer signature capture for tickets screen in admin console.

28-Feb-14 : 03:12 PM  - Version:10.8.2.28
===========================================
-Fixed bug where material total did not get added to service total in billable tickets.

24-Feb-14 : 11:12 AM  - Version:10-8.2.24
===========================================
-Added ability to send pre-pend a message when emailing a KB article.
-Added DB Maintenance to system maintenance screen to remove orphaned KB and Ticket numbers from temp numbering table.

20-Feb-14 : 09:20 AM  - Version:10.8.2.20
===========================================
-Updated login pages to include SSL Seal
-Updated login pages to have year be automatically calculated.
-Updated foot in all portals to have year be automatically calculated.
-Changed KB article numbering logic to eliminate possibility of duplicate numbers if more than one person is creating an article at the same time.

19-Feb-14 : 01:51 PM  - Version:10.8.2.19
===========================================
-Added ability to search KB articles DB. Searches query titles, tags, categories, problems, resolution, notes and comments fields of KB Article.
-Added ability to quick search title of the KB article.
-Added file attachment feature to KB article.
-Revamped logic for unique service ticket number

18-Feb-14 : 10:03 AM  - Version:10.8.2.18
===========================================
-Added locked ticket notification in tech dashboard for locked tickets. 
-Gave techs ability to unlock a locked ticket.
-Added auto-complete feature to TAGS and CATEGORY form fields when editing and adding a KB Article.
-Added ability to print KB articles.

17-Feb-14 : 12:41 PM  - Version:10.8.2.17
===========================================
-Added ability to email KB articles.

14-Feb-14 : 11:48 AM  - Version: 10.8.2.14
===========================================
-Removed file manger module and replaced with Knowledge Base module in service ticket portal.

05-Feb-14 : 03:02 PM  - Version:10.8.2.5
===========================================
-Added textarea auto-resizing to the service ticket screens (Tech and Admin).
-Fixed issue with service rate not displaying in correct order on ticket screens.

30-Jan-14 : 03:58 PM  - Version:10.8.1.30
===========================================
-Added ability to run a vehicle mileage report based on a calendar year.
-Fixed layout issues on vehicle mileage report template.

27-Jan-14 : 12:08 PM  - Version:10.8.1.27
===========================================
-Added ability to reset customer password in edit_account screen admin console
-Added ability to edit ticket_status, service_type descriptions from admin console (ticket management) screen.

17-Jan-14 : 03:09 PM  - Version: 10.8.1.17
===========================================
-Updated signature image paths in all ticket email templates
-Added tooltips for labor decimal amounts in all ticket screen templates
-Fixed formatting in service ticket management screen screen. Added edit links for pre-defined ticket element information.

15-Jan-14 : 12:23 PM  - Version: 10.8.1.14
===========================================
-Added edit link to service rates section in Ticket Managment screen (Admin Panel)
-Added ability to edit existing service rates.

20-Dec-13 : 02:21 PM  - Version: 10.7.12.20
===========================================
-Updated session time templates on service vehicle pages in admin console
-Fixed redirects on action pages for service vehicles.

25-Nov-13 : 10:33 AM  - Version: 10.7.11.22
===========================================
-Revamped User Manag,ent Page in admin console.

22-Nov-13 : 10:17 AM  - Version:10.7.11.22
===========================================
-Added feature in edit customer page to allow admins to modify option for sending customer electronic statments.
-Disbabled email statments link in admin dashboard is customer set email staments to 'No".

21-Nov-13 : 10:25 AM  - Version: 10.7.11.21
===========================================
-Created logic to designate one admin account as the main subscriber account.
-Fixed error message being thrown on reset password page for admin and technician logon page.

11-Nov-13 : 11:06 AM  - Version: 10.7.11.11
===========================================
-Created follow-up event button in service ticket form for saved and closed service tickets.
-Added visibility to the admin account details in subscriber screen in the admin console.
-Updated version release notes buttons, combined into one button for adding details. Now single button enters timestamp, version info and release notes details with propper carraige returns.

30-Oct-13 : 03:20 PM  - Version: 10.7.10.30
===========================================
-Fixed bug in technician console search results screen. After initial results, an error was thrown when you tried to sort.
-Fixed bug in technician search results for "Keyword" criteria where a technician would see all technician tickets and not just their own tickets.

24-Oct-13 : 12:17 PM  - Version: 10.7.10.24
===========================================
-Fixed bug in admin and technician console where multiple recipients could not be specified in the ticket screen.

15-Oct-13 : 07:37 PM  - Version: 10.7.10.15
===========================================
-Fixed bug with sending copy of ticket to customer when saving a new ticket cause an error to throw.
-Fixed same bug with reseeding a closed service ticket in tech console.

09-Oct-13 : 10:03 AM  - Version: 10.7.10.09
===========================================
-Fixed bug in customer portal where BOT customers were not able to view closed service tickets.

03-Oct-13 : 02:57 PM  - Version: 10.7.10.03
===========================================
-Fixed bug in technician dashboard where ticket statistics doesn't show when there are no current open tickets for that particular tech.

02-Oct-13 : 08:51 AM  - Version: 10.7.10.02
===========================================
-Fix validation messages on form fields in Edit Customer page.
-Allowed negative integer in for fields for maunally adding service calls and BOT purchases in Edit Customer Page.
-Fixed redirect link for deleting service call action page.
-Fixed "Delete" and "Edit" on Edit Customer page for service calls to include ticket ID of 0 when no electronic ticket is present.

26-Sep-13 : 08:53 AM  - Version:10.7.9.26
===========================================
-Fixed issue when deleting usage in admin console, the electronic copy of the service ticket is not also deleted.
-Fixed bug in customer portal search results page where search results were not just limited to the particular customer logged in. Results would show all customers results.
-Fixed layout error in customer dashboard page.

25-Sep-13 : 09:59 AM  - Version: 10.7.9.25
===========================================
-Fixed bug with closing out tickets. Tickets were not recording customer email copy and not removing from open tickets screen.

23-Sep-13 : 12:55 PM  - Version: 10.7.9.24
===========================================
-Added thumbs up and thumbs down images in ticket feedback section.
-Added pagination for ticket feedback section.
-Added ticket links for the ticket feedback section.
-Moved custom customer reports section on Admin edit customer screen to main panel.
-Completely reworked logic for Admin custom customer activity report.

20-Sep-13 : 04:14 PM  - Version: 10.7.9.20
===========================================
-Completely redesigned ticket feedback logic and db storage.
-Added feedback visibility in customer screen in admin portal.

18-Sep-13 : 09:00 AM  - Version: 10.7.9.18
===========================================
-Completely redid new subscriber process and logic. All aspects of creating a new subscriber are automated including creating of datasource in CF and creating of a blank access DB.
-Fixed navigation links and image sources in admin navigation template.

17-Sep-13 : 10:39 AM  - Version: 10.7.9.17
===========================================.
-Made ticket feedback emails addresses query driven and not hard coded.

16-Sep-13 : 02:34 PM  - Version: 10.7.9.16
===========================================
-Made open ticket screen in admin console template based.
-Made trips tab show by default on view closed ticket screen if a trip exists.
-Added pagination to admin search results page.

13-Sep-13 : 03:26 PM  - Version: 10.7.9.13
===========================================
-Added pagination to the vehicle log page.

12-Sep-13 : 10:34 AM  - Version: 10.7.9.12
===========================================
-Added pagination to the statements, search and dashboard pages of the customer console.

10-Sep-13 : 01:08 PM  - Version: 10.7.9.10
===========================================
-Added pagination to search results page in technician console.

09-Sep-13 : 03:02 PM  - Version: 10.7.9.09
===========================================
-Added pagination to the customer dashboard for statements section, usage section & purchases section.

05-Sep-13 : 01:30 PM  - Version: 10.7.9.05
===========================================
-Converted all technician ticket screen (New & Editing) to template based. Eliminated excess service ticket webpages & code.
-Added ability to download MS Excel report of vehicle mileage activity in admin console.

03-Sep-13 : 11:56 AM  - Version: 10.7.9.03
===========================================
-Added technician stats to technician dash board
-Fixed stats logic in admin reports screen that showed inacurate data for comparing technician service calls by month.

27-Aug-13 : 10:02 AM  - Version: 10.7.28.27
===========================================
-Added report section to admin console.
-Added three canned reports: Service ticket comparison between this year and last (separated by month), Service ticket comparison between custom years (separated by month), and service ticket comparison between active technicians for a given year.
-Fixed bug in admin search results where if your session times out on the search results screen, you receive a message after logging back in.
-Added keyword search in Ticket Management screen for admin console.
-Fixed bug in voting system that pulled a datasource error after casting the vote.

23-Aug-13 : 10:26 AM  - Version: 10.7.8.23
===========================================
-Converted all navigation panes for all portals to be template based (templates/navigation.cfm)

21-Aug-13 : 11:24 AM  - Version: 10.7.8.22
===========================================
-Fixed sorting logic on search results page in administrator ticket management screen and customer portal.
-Fixed bug in customer portal search results that would show other customer's tickets when searching in your accounts.
-Fixed bug on the ticket link in search results in customer portal.
-Fixed formatting and link errors in ticket form from customer portal search results.

20-Aug-13 : 12:20 PM  - Version: 10.7.8.20
===========================================
-Fixed issue with customers searching for closed billable tickets in non-contract customer portal

19-Aug-13 : 11:40 AM  - Version: 10.7.8.19
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-Updated formatting of #dashboardtable in CSS to include rounded top-left & top-right corners.
-Fixed broken Code-of-Conduct & Terms & Conditions links in service ticket forms.
-Added logic to ticket screens that will show the trip log by default if the ticket has trips associated with it. If not, it will show the add mileage screen by default.

06-Aug-06 : 09:33 AM  - Version: 10.7.8.06
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-Added sorting drop down list by Customer, Service Date, Service Type & Technician name in service ticket section in admin portal.
-Added sorting drop down list by Customer, Service Date & Service Type in dashboard of technician portal.
-Added 'My Links' section in dashboard of technician portal. 
-Added 'My Links' managment section in My Account area of technician portal.

03-Jul-13 : 01:01 PM  - Version: 10.7.7.03
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-Updated screen formating for "Customer Email Copy Auditing" outputs on ticket screens for admin and tech portals.
-Changed wording in all ticket screens for payment section to read "Payment Type".
-Changed wording in all print ticket screens for payment section to read "Payment Type".

28-Jun-13 : 03:05 PM  - Version: 10.7.6.28
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-Fixed material totaling in new ticket screens for tech portal.

25-Jun-13 : 09:07 AM  - Version: 10.7.6.25
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-Added customer email address field validation in all service ticket forms for technician and admin portal.

18-Jun-13 : 10:22 AM  - Version: 10.7.6.18
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-Added ability to assign an open or closed billable ticket to a BOT customer in Admin panel.

04-Jun-13 : 09:01 AM  - Version: 10.7.6.4
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-Fixed URL ink path for attached files in tech and admin portals for open and closed tickets.
-Fixed bug with emailing copy of open ticket using technician portal. Wrong email template sepcified.
-Updated customer signature image url in email templates for open service tickets in technician portal.

29-May-13 : 04:13 PM  - Version: 10.7.5.29
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-Fixed password reset bug with not recognizing email address in customer portal.

21-May-13 : 08:45 AM  - Version: 10.7.5.21
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-Fixed error message when trying to print a billable or residential service ticket from admin console.
-Fixed customer signature URL path to reflect subscriberURL in printing of service tickets screen (Admin Portal).

14-May-13 : 09:51 AM  - Version:10.7.5.14
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-Fixed error message when emailing a copy of closed ticket.
-Added ability for technicians to add mileage to closed tickets.
-Fixed links in mileage log display in administrator portal.

24-Apr-13 : 02:06 PM  - Version:10.7.4.24
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-Removed session timeout code from customer password reset screens.
-Fixed logo link in password confirmation screen.

08-Apr-13 : 09:03 AM  - Version:10.7.4.8
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-Added link to version number that shows the change log in admin console.

05-Apr-13 : 02:07 PM  - Version:10.7.4.5
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-Added new menu item "Service Vehicles" to service and admin portals.
-Added the ability for a service tech to enter mileage not based on a service ticket.

02-Apr-13 : 03:08 PM  - Version:10.7.4.2
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-Added search results sorting for service ticket search results screen in ticket and admin console.

28-Mar-13 : 10:56 AM  - Version:10.7.3.28
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-Added customer and address history in new billable and new residential ticket forms.
-Added flags in service ticket forms for copies of closed tickets, copies of open tickets and copies of statements for techs and admins.
-Added code of ethics and terms and condition dynamic links in all ticket and statement emails.

27-Mar-13 : 10:04 AM  - Version:10.7.3.27
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-Added contact information pop-up window for current customer in open & closed BOT ticket form for admin and technician.
-Added form validation for purchase and usage form fields in admin console.
-Fixed logout link on search results page in service tech console.
-Updated search results page in admin console to include current template.

25-Mar-13 : 08:05 AM  - Version:10.7.3.25
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-Fixed formatting and bugs with mileage tracker on admin and serviceticket side.

20-Mar-13 : 01:02 PM  - Version:10.7.3.20
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-Fix bug with editing closed ticket on Admin side pertaining to the wrong date format.
-Fixed bug preventing labor material script from working. Service & Admin sides.
-Fixed file upload bug in edit_closed_serviceticket.cfm form.

18-Mar-13 : 02:32 PM  - Version:10.7.3.18
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-Fix bug with file upload logic.
-Removed safari prevention on file upload
-Added trip history to closed tickets screen (Admin & Service Ticket)
-Added vehicle log screen that expands details of all trips recorded.

17-Mar-13 : 09:11 PM  - Version:10.7.3.17
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-Add vehicle mileage log logic in all tickets pages.
-Added 'Save" buttons in admin ticket screens.
-Removed back button from admin ticket screens.
-Fixed reffering_url redirect logic in session timeout
-Fixed missing logo in error page templates.

14-Mar-13 : 01:06 PM  - Version:10.7.3.14
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-Added vehicle mileage tracking in admin portal

13-Mar-13 : 11:08 AM  - Version: 10.7.3.13
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-Fixed error in administrator console whereas material_sum templates could not be found in ticket screens.
-Added logic in admin ticket view to prevent the admin from closing out a ticket that is still marked as open.
-Changed page title globally in application.cfm file.
-Fixed error messages in add_ subscriber screens.
-Fixed form actionpage link in add_subscriber page.

11-Mar-13 : 02:21 PM  - Version:10.7.3.11
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-Fixed Jaydien link in Footer template
-Fixed logout link in all headers
-Replaced tabs code with better code for customer reports sections in edit_customer_info.cfm page

07-Mar-13 : 03:43 PM  - Version:10.7.3.7
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-Added Header and Footer templates for all pages of this application.

06-Mar-13 : 02:30 PM  - Version: 10.7.3.6
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-Fix credential checking logic in login form action page.
-Locked down Account Managment, User Managment & System Managment for non-admins.
-Fixed hyperlinks in edit_account_Info.cfm page.
-Removed edit customer link from sidebar.

05-Mar-13: 08:59 AM  - Version: 10.7.3.5
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-Fixed issue with activity reports.  Sales rep variable was undefined.
-Fixed issue with activity reports. Sales rep name was showing sales rep number instead of display name.
-Added sales tax rate and tax exempt status fields to customer view in administrator panel. -Added sales tax logic for editing and adding a customer.
-Updated service ticket forms for techs and admins to reflect sales tax rate being a DB item. -Updated material sum scripts for admin and techs.
-Added edit link on edit_customer page.
-Fixed links on edit_customer page.

04-Mar-13 : 03:25 PM  - Version: 10.7.3.4
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-Added divider button to version management screen
-Removed edit link from subscribers
-Made subscriber company name clickable to edit account
-Cleaned up layout of add/edit subscriber forms

3/1/2013 - Version: 10.7.3.1
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-Fixed creation of email statements
-Fixed statement_pdf template to have query based paths instead of relative paths
-Fixed PDF statement links in edit customer screen in admin panel
-Added timestamp to changelog

2/28/2013 - Version: 10.7.2.28
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-Added sort by drop down list in admin panel dashboard screen
-Added version change log
-Change c:inetpubwwwrootezpay folder to eztrax. Updated all refrences.
-Changed web application domain name from jaydien.com to [customername].ezservicetrax.com15-Mar-20 : 07:42 PM  - Version:
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15-Mar-20 : 07:42 PM  - Version:
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06-Nov-23 : 08:01 AM  - Version:
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